Refund policy

Last updated: 27 October 2026

SKI is sold by Nexbillion Labs Private Limited through Lemon Squeezy, our reseller (merchant of record). Refunds are paid back to the card you used, through Lemon Squeezy.

Top-ups

• Unused top-up credits can be refunded within 14 days of purchase. If you've used some of a top-up, we refund the unused part.
• Credits you've already used can't be refunded.
• When a top-up is refunded, its remaining credits are removed from your account.

Pro

• Cancel any time in SKI → Settings → Account. You won't be charged again, and you keep Pro until the end of the month you paid for. Your Pro credits stay usable until they expire (3 months from each payment).
• Monthly Pro payments aren't refunded once the month has started, except where the law requires it or we made a billing mistake.

Free and gift credits

Free and gift credits have no cash value and can't be refunded.

How to ask

Email [email protected] from your SKI account's email, with the order number from your receipt (or the date and amount). We reply within 2 working days; once a refund is approved, the card usually shows it within 5–10 days.

Billing mistakes

Charged twice, or for something you didn't buy? Email us — we'll fix it and refund in full.

Nothing in this policy limits rights you have under consumer law.